> ## Documentation Index
> Fetch the complete documentation index at: https://www.presolve.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix common accounting problems

> Find the source record, correct the underlying issue, and avoid duplicate work.

Start with the case, office, and record ID. A vendor name, amount, or check number may be shared by multiple records.

| Problem | Check | Next action |
| - | - | - |
| An expense is absent from Ready to Pay | Funding is undecided, or a linked invoice is Draft/Sent | Review the original expense and invoice; select funding or complete the intended invoice workflow. |
| A new invoice/resolution has no approval | Workflow office, publish/On state, conditions, run history, reviewer access | Follow [missing-review checks](https://www.presolve.com/docs/help/accounting/financial-approvals.md#a-new-resolution-has-no-review). |
| An approval says the record changed | Someone edited financial details after review | Reopen and review the latest version before approving. |
| A batch partly saved | Per-row outcomes | Correct only retained failures; search for saved records before retrying an uncertain result. |
| Accounting cannot find a case | Active office, role permissions, case and child-office scope | Give the administrator a known case ID to investigate. |
| Several bank accounts have the same label | Account IDs, masked numbers, historical links | Rename the intended account and retire obsolete selections; do not assume retirement merges records. |
| QuickBooks export reports missing mapping | Office accounts, payment route, vendor mapping, connected company | Complete the specific mapping and retry only after checking whether a transaction already exists. |
| No QuickBooks ID is displayed | Record was local-only, has not exported, or sync details failed to load | Inspect status and errors; do not assume an empty link means it is safe to pay again. |
| A refreshed check number stays blank | The linked QuickBooks payment has no nonblank reference | Confirm the correct company and transaction; enter/print through the appropriate QuickBooks workflow first. |
| Resolution allocations do not balance | Source receipt amount and all destinations | Correct the original allocation; do not log a second receipt to offset the mismatch. |
| Report has blank deposit dates | The source check has no deposit date | Correct source records from evidence, then run the report again. |
| A completed disbursement has not cleared | Status was recorded locally | Check payment evidence and bank reconciliation with accounting. |

## Escalate with useful details

Send your administrator or support the office, case ID, expense/check/resolution ID, action attempted, time, exact error, and workflow or QuickBooks transaction ID when present. Include a screenshot with unrelated client details hidden. Never include passwords, connection tokens, or full bank-account numbers.

If payment may already have happened, stop repeating the payment action and inspect the existing records with accounting. Once the outcome is known, correct the source and retry only the incomplete step.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.