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POST
Request a case turn-down

Authorizations

x-api-key
string
header
required

Org-issued integration API key (service account credential). The plaintext secret is shown once at creation.

Headers

X-Idempotency-Key
string
required

Stable caller-chosen key (max 200 chars) making the mutation safely retryable.

Maximum string length: 200

Path Parameters

caseId
string
required

Case id

Body

application/json
reason
string
required
Required string length: 1 - 200
notes
string
Maximum string length: 2000

Response

{ success: true, ... } pending turn-down state

success
boolean
required
{key}
any