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POST
Append a call record to a case

Authorizations

x-api-key
string
header
required

Org-issued integration API key (service account credential). The plaintext secret is shown once at creation.

Headers

X-Idempotency-Key
string
required

Stable caller-chosen key (max 200 chars) making the mutation safely retryable.

Maximum string length: 200

Path Parameters

caseId
string
required

Case id

Body

application/json
direction
enum<string>
required
Available options:
inbound,
outbound
occurredAt
string
required
contactName
string
required
Required string length: 1 - 200
contactId
string
Required string length: 1 - 200
outcome
enum<string>
default:Other
Available options:
No Answer/Left Voicemail,
Call Back Scheduled,
Information Provided,
Follow Up Required,
Escalation Needed,
Other
summary
string
Maximum string length: 10000

Response

{ success: true, callLog }

success
boolean
required
{key}
any